ITSM
E-Commerce, streaming platforms, industrial hubs and services industries rely heavily on IT infrastructure. IT forms the back bone of processes and services provided by these entities. Nonetheless, malfunction, bottlenecks and service disruption can spell disaster in terms of efficiency, sales and customer service. iMatter, is here to offer its clients monitoring and automation services which includes on-premises as well as on-cloud set-ups.
As a dedicated technology solution provider related to ITSM, monitoring and automation we address a host of requirements and problems such as -
Incident Management -
We implement cutting edge tools and technologies to -
- Reduce productivity outages.
- Improve lead time for every IT ticket life cycle.
- Manage and monitor SLA ( Service Level Agreements ). Make sure that they strictly adhere to defined parameters.
- Reduce processing timeline.
- Improve efficiency of agents and support system.
Problem Management -
There is a saying that prevention is better than cure. Our intuitive software addresses problems even before it turns into a system pain point. Processes and service issues are quickly detected and nullified. Not only are these problems sorted out in shortest possible timeframe, it is also diagnosed further to ascertain the fundamental cause. By getting rid of issues from the very root source, our problem management guarantees freedom from perennial / chronic hurdles.
Change Management -
Our highly versatile and compatible change management solutions help organisations -
- Reduce IT infrastructure and operating costs.
- Provide cost effectiveness through innovative monitoring and management.
- Offer state of the art environment that allows organisations to scale or make changes quickly and effectively.
Some of the change management benefits include reduced attrition, improved performance, and achieve targeted growths
Service Request Management -
Customer requests are an integral part of any commercial / manufacturing and start up entity. This can include a gamut of demands. Our easily implementable tools help big and small organisations fulfil these obligations efficiently and within the stipulated time frame. Our request fulfilment tool not just resolves service requests but generates / manages the entire lifecycle of such demands.
Asset Management -
Our compelling IT assets’ support and management system make sure that every organisation utilises its IT setup in the most efficient manner. Our installed service framework also provides insights into various fully and semi-deployed IT assets, their health quotient and also offers prompts for ensuring that the setup/s are timely upgraded or dismantled for that continuous serviceability. Tracking various assets, such as hardware or software is a breeze and a hassle free chore.
iMatter is your one stop shop for reducing service disruptions, improving obligatory requests and maximizing asset utilisation through our intuitive monitoring and automation services.
